Frequently Asked Questions (FAQ)

 General
     Why can't I see the Glossary items?
     Where can I download blank Supplementary Forms?
     How do I use the Forgot AFSC ID page?
     How do I use the Forgot Password page?
     Who is my Contact?
     What is the Remove Authorized Rep page?
     What is the Change Email page?
     What is the Change Password page?
     What is the Select Client page?
     What is the Benefit History page?
     What is the Documents page?
     What is the Program Fee?
     What is the myAccount page?
     What is the What's New page?
 Login
     How do I login?
     How do I use the Activate Account page?
     What if I have not received the email with the activation link ?
     What are the rules for creating my password?
     What is the "Remember my AFSC ID" on the Login page?
 Status
     What is the Status page?
     What does the Status in the Status page indicate?
     What is the Revenue Test on the Status page?
     What is the Purchase Test on the Status page?
     What is the Feed Test on the Status page?
     What is the Income/Expense Variance Test on the Status page?
     What is the Election on the Status page?
     What is the Program Year Tax Information on the Status page?
     What is the Supplementary Information on the Status page?
     What is the Historic Tax Information on the Status page?

    

General


Question: Why can't I see the Glossary items?
Answer: Glossary items "pop up" in a new window. If you have a pop-up blocker, it may be blocking the Glossary item window from opening. You might be able to tell your pop-up blocker to allow pop-ups from myAFSC. Sometimes, pop-up blockers display a question something like "Would you like to allow pop-ups from this site" at the top of the screen, below the address bar in your browser. Clicking this will allow pop-ups from myAFSC.
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Question: Where can I download blank Supplementary Forms?
Answer: Supplementary Forms as well as various other documents can be found on the AFSC Web site Please note:
  • AgriStability is for 2007 forward and its forms can be found under "AgriStability" in the Sub Menu.
  • CAIS was for 2003 to 2006 and its forms can be found under "CAIS Program" in the Sub Menu.
    In addition, in the spring of 2008 within myAFSC options to download pre-populated forms or to submit electronically will be made available for the 2007 Program Year.
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    Question: How do I use the Forgot AFSC ID page?
    Answer: Enter your Email Address. If it matches the email address we have associated to your myAFSC Account, an email will be sent to that address with your AFSC ID. If multiple myAFSC accounts are associated to the same email address, all AFSC ID's along with the participant's name will be included in the email.
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    Question: How do I use the Forgot Password page?
    Answer: Enter your AFSC ID. An email will be sent to that address with your password. The email will be sent to the email address associated with your myAFSC account. If your email address has changed and you no longer know your Password, you must contact AFSC at 1-877-899-2372 and ask to have your myAFSC account reset. We will provide you with a new Activation Code and you can then re-activate your account with the current correct email address.
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    Question: Who is my Contact?
    Answer: This field applies only to Authorized Representatives and refers to the person whom AFSC should contact regarding issues dealing with myAFSC. If your myAFSC contact person changes you can use the Menu item "Change Contact" to update your information.
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    Question: What is the Remove Authorized Rep page?
    Answer: This menu option applies only to Participants and is not accessible by Authorized Representatives. If the Authorized Representative listed is no longer your representative, click the 'x' beside the Authorized Representatives name. After removal, the Authorized Representative will instantly be revoked access to your myAFSC account. If you do not see any names listed below, AFSC does not have an Authorized Representative on file for you. Changes or the addition of an Authorized Representative must be submitted to AFSC in writing; there is a link to the form used for this on the Remove Authorized Rep page in myAFSC.
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    Question: What is the Change Email page?
    Answer: If your Email address has changed or you would prefer to use a different Email you can use this page to update the Email address on your myAFSC account.
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    Question: What is the Change Password page?
    Answer: This page can be used to change your password. Try to select a password that is easy for you to remember yet hard for others to guess. Password must meet the following criteria:
  • At least 8 characters in length
  • At least 1 numeric character
  • At least one capitalized letter or one of the following special characters ~!@#$%^&*()_+|}{":?><
  • Cannot match your SIN/BN/Trust Number
  • Cannot match your PIN
  • Cannot match your AFSC ID
  • Cannot match your Name (Legal Name from Business).
    Note: Passwords are case-sensitive and must match exactly to what you created when logging into myAFSC.
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    Question: What is the Select Client page?
    Answer: This page is for Authorized Representatives only. All Participants that are linked to the Authorized Representative are listed alphabetically on this page. If more than 25 exist, then the different search functions can be used. You can use the letters listed horizontally above the client list to shorten the list to only those clients whose last name begins with the selected letter. Alternatively you can select the 'Search' option which allows you to enter a specific AFSC ID or PIN. If you select a client from the list (by clicking on the client name) you will enter that client's file. You can always see which client file you are currently working on by looking in the top left corner of your screen below the AFSC logo. You can switch to another client's file at any time by clicking on 'Select Client' in the menu on the left hand side of your screen.
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    Question: What is the Benefit History page?
    Answer: The Benefit History page displays the gross program benefits you have received in past years prior to any deductions for administrative fees (ACS) or other AFSC receivables.
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    Question: What is the Documents page?
    Answer: The Documents page lists the documents associated with your file that can be viewed on myAFSC for a respective program year. Before you can view any of these documents you must have the Adobe Reader program installed on your computer.
    To obtain a free download of Adobe Reader, click the link above your document list.
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    Question: What is the Program Fee?
    Answer: The Program Fee is based on the size of your contribution margin.
  • For 2007 the fee is $4.50 for every $1000.00 of contribution margin multiplied by 85%
  • For 2006 the fee is $4.50 for every $1000.00 of contribution margin
    The minimum Program Fee is $45.00. The Administrative Cost Share (ACS) of $55.00 is required in addition to the Program Fee.
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    Question: What is the myAccount page?
    Answer: This is the personal information AFSC has on file for you. If the information listed below is inaccurate or out of date please contact us at 1-877-899-2372 or email us at myafsc@afsc.ca
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    Question: What is the What's New page?
    Answer: The "What's New" page communicates useful and interesting AFSC news. Information posted on this page ranges from new features available in myAFSC to information on changes to programs. This page is updated regularly so check back often.
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    Login


    Question: How do I login?
    Answer: If your myAFSC account has been activated, enter your AFSC ID followed by your password. Your AFSC ID can be found in your myAFSC activation letter. Your Password is case-sensitive and must match exactly to the password you created.

    If you have received a myAFSC Activation Letter and have not activated your account yet, click on the 'First Visit? Click here' link to begin the activation process.

    If you have previously activated your account and have since forgotten your AFSC ID, click on the 'Forgot your AFSC ID? Click here' link.

    If you have previously activated your account and since forgotten your password, click on the 'Forgot your Password? Click here' link.
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    Question: How do I use the Activate Account page?
    Answer: Step 1
    • Enter your AFSC ID and Activation Code. Both of these can be found on your myAFSC activation letter.
    Step 2
    • If you are a participant, you must enter:
      • Your PIN, which you should find in previous correspondence from AFSC
      • One of the following:
        • Social Insurance Number (for Individuals)
        • Business Number (for Corporations/Entities)
        • Trust Number (for Trust Accounts)
    • If you are an Authorized Representative, you must enter:
      • The PIN or AFSC ID of one of your clients whom you (or your company) are the Authorized Representative.
      • Contact Name
      • Contact Telephone Number
    Step 3
    • You must enter:
      • Email Address
      • Confirm Email Address
      • Create Password
      • Confirm Password
    Step 4
    • To complete the activation process, go to your email and click on the website link in the email. From the link in the email, you will be taken to the login screen to enter your AFSC ID and the Password you created.

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    Question: What if I have not received the email with the activation link ?
    Answer: On occasion, emails are sent but do not reach their intended destination. It is possible that your email provider has a very strict "spam filter" and as a result, emails from myAFSC are not being passed through to your email Inbox. This is most common with Hotmail and AOL email providers. Another reason that you may not receive the email is because your email inbox if full and you will need to delete some items to allow room for new incoming email. It is also possible that you may have incorrectly entered your email address and the email was returned to us as Undeliverable. In any case, if you do not receive the email within 10 minutes of activating, you should call AFSC at 1-877-899-2372, or send an email to the myAFSC email account at myafsc@afsc.ca to resolve this problem.
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    Question: What are the rules for creating my password?
    Answer: Password must meet the following criteria:
  • At least 8 characters in length
  • At least 1 numeric character
  • At least one capitalized letter or one of the following special characters ~!@#$%^&*()_+|}{":?><
  • Cannot match your SIN/BN/Trust Number
  • Cannot match your PIN
  • Cannot match your AFSC ID
  • Cannot match your Name (Legal Name from Business).
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    Question: What is the "Remember my AFSC ID" on the Login page?
    Answer: If you check off the box labelled "Remember my AFSC ID", myAFSC will remember the last AFSC ID you logged in with at your computer. The next time you visit myAFSC, the AFSC ID field will be automatically filled in with that AFSC ID and you only require your Password to enter myAFSC. Please note: if Cookies are not enabled in your browser, the Remember my AFSC ID checkbox will not work.
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    Status


    Question: What is the Status page?
    Answer: The Status screen provides a glimpse into the current status of the processing of your application. The Status represents one of the many phases that your application must pass through before completion.

    Below the status section there may be verification test results displayed. These are automated tests performed against the information you submitted. All of the verification tests must be within an acceptable tolerance or be overridden by a staff member before the processing of your application can be completed. You can click the "?" icon beside each verification test to get a detailed description. Beside the verification test name is the overridden column which is checked if the verification test result was bypassed. Next to the Overridden column is the Last Run column, which displays the date the verification test was last run.

    Below the verification tests (if displayed), separated by a solid line, are a series of items which must be received by AFSC before your application can be processed. This is essentially a checklist of all the information needed to process your application. You can click the "?" icon beside each checklist item to get a detailed description. Next to the checklist item description is the Received column, which will be checked if the information for the corresponding checklist item has been received. Beside the Received column is the Received Date which displays the date the corresponding checklist item was received by AFSC.
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    Question: What does the Status in the Status page indicate?
    Answer: This indicates the current status of the processing of your application. Where possible, the Status section will also display information regarding the results of Verification Tests and Issue Checks.
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    Question: What is the Revenue Test on the Status page?
    Answer: A revenue test evaluates whether the income reported for the sale of farm commodities is significantly lower or higher than expected for the amount of farm commodities sold as stated on schedule 2 and/or 3.
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    Question: What is the Purchase Test on the Status page?
    Answer: A purchase test evaluates whether the expenses reported for the purchases of farm commodities are significantly lower or higher than expected for the amount of farm commodities purchased as stated on Schedule 2 and/or 3.
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    Question: What is the Feed Test on the Status page?
    Answer: A feed test evaluates whether the amount of feed reported as fed to your own animals or animals that you are custom feeding is significantly lower or higher than expected for your area.
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    Question: What is the Income/Expense Variance Test on the Status page?
    Answer: An Income/Expense variance test evaluates whether the amounts reported for certain allowable income or expense items are significantly higher or lower in comparison to your 5 year average.
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    Question: What is the Election on the Status page?
    Answer: The percentage of your reference margin that you wish to protect.
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    Question: What is the Program Year Tax Information on the Status page?
    Answer: For individuals, this means a T1163-statement of farming activities as filed to CRA. For Corporations, this means a T2 Schedule 1 as filed to CRA and full Financial Statements including notes and completed Accrual to Cash (tax) worksheets in the format of a T1163.
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    Question: What is the Supplementary Information on the Status page?
    Answer: Supplementary Information refers to your Supplementary Forms for the program year.
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    Question: What is the Historic Tax Information on the Status page?
    Answer: In order to participate in any program, AFSC requires your Income and Expense data for the reference period (i.e., the 5 years preceding the program year). This only applies to your first year in a program.
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